ubank FAQs

Info on current ubank products

What do I do if I’ve forgotten my password or passcode?

If you’ve forgotten your password or passcode, try to reset it by choosing “Forgot your passcode?” in our app or “Forgot password” in online banking.

If you’re unable to reset, give us a call on 13 30 80 (or +612 9070 0202 if you’re overseas). We’re available between 8am and 8pm Monday to Friday, and between 8am and 6pm on Saturday and Sunday (Sydney time).