Check out our FAQs to find answers quickly and easily.
Get started on our most common FAQ categories:
Transfer money | Manage account | Earning interest | Home loan
Our local advisors and specialists are always ready to help.
Live chat
To start a chat simply click chat now on the bottom of this page.
Our friendly team are available 8am – 8pm Monday to Friday and 8am-6pm Saturday and Sunday (AEDT). Please note that the option to chat will only be visible if an advisor is available.
Secure Mail
If you’re an existing UBank customer, you can contact us by selecting Secure Mail when you are logged in to Online Banking.
Please keep in mind that, while we are able to discuss your information, we can’t action transfers or update your details via this channel.
Due to the current pandemic we’re experiencing high call volumes and long wait times. We're prioritising critical enquiries as best we can, but the good news is there’s only a few reasons you should need to call and wait.
They are to:
For all other enquiries the fastest way to speak to one of our team is via LiveChat. To start a chat simply click chat now on the bottom of this page.
In Australia
Our helpful team are available 8am-8pm Monday-Friday and 8am-6pm Saturday & Sunday (AEDT).
Overseas
Lost or stolen cards
Call us as soon as possible on 1300 822 630 (within Australia) or +61 2 8756 0855 (from overseas) 24/7.
Power of Attorney
Email us at customer_resolutions@uBank.com.au
Deceased Estate
To notify us of a passing of a loved one, you can:
All information relating to Deceased Estates can be found here.
Alternatively email us at ubank.bereavement.support@ubank.com.au
Customers who are deaf or have a hearing or speech impairment can call through the National Relay Service.
TTY
Speech-to-speech relay –
1300 555 727 then ask for
1300 822 665
Connect to the National Relay Service relayservice.gov.au and then ask for
1300 822 665
UBank is here to listen and get to the bottom of any issues. If we can’t resolve your complaint straight away and we need to do a bit of investigation, we’ll keep you updated with next steps and likely timing.
You can tell us what’s wrong by:
Calling us on 13 30 80
Emailing us at customer_resolutions@ubank.com.au
Or write to us at:
UBank
Customer Resolutions
PO Box 1466
North Sydney NSW 2059
Our team can respond to complaints faster over the phone or when they’re sent via email. Where possible, we recommend calling us or using the Customer Resolution Team email address to raise your complaint.
For more information on our complaints process, click here.
If you have SMSF or other documentation to post to UBank, please address it to:
UBank PO Box 1466
North Sydney NSW 2059
Any subpoenas, writs, garnishee orders, statutory notices and other notices should be served at NAB's registered office (UBank is a division of NAB).
The Proper Officer
National Australia Bank Limited
Level 1
800 Bourke Street
Docklands VIC 3008
Australia