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Can we help?

Our local advisors and specialists are always ready to help.

Alternatively, search our FAQs to find answers quickly and easily.

By Phone

In Australia

13 30 80

Our helpful team are available 8am-8pm Monday-Friday and 8am-6pm Saturday & Sunday (AEST).

Overseas

Lost or stolen cards

Call us as soon as possible on 1300 822 630 (within Australia) or +61 2 8756 0855 (from overseas) 24/7.

Bereavement & POA Support

Call us on 1300 822 651 between 9am and 5pm, Monday to Friday (AEST) or email us anytime at customer_resolutions@ubank.com.au

By Relay Service

Customers who are deaf or have a hearing or speech impairment can call through the National Relay Service.

TTY

13 36 77 then ask for
1300 822 665
Speak and Listen

Speech-to-speech relay –
1300 555 727 then ask for
1300 822 665

Internet relay

Connect to the National Relay Service relayservice.gov.au and then ask for
1300 822 665

Online

Skype

Skype™ our Australian-based call centre from anywhere in the world for free (excluding ISP costs).

Skype UBank

Important information regarding Skype™ and your security:

  • To initiate a call using the button above, Skype™ must be installed on your device. You can download Skype™ here.
  • Click on the Skype™ logo above when contacting UBank via Skype™. Do not add, store or search the Skype™ directory for UBank.There is only one official UBank Skype™ account ‘ubank.com.au’.
  • UBank will never contact you to request personal account information via Skype™. Do not respond or provide this information to any such requests – please contact us immediately on 13 30 80 to report it.
  • If you prefer to use the 'Skype Out™' capability, you may use the UBank dedicated VoIP number +61 2 8756 0947.
  • Skype is for voice calls only. Instant messaging and video calls are not available.

Social Media

Get in touch with us through our Facebook or Twitter pages.

Our helpful team are available 8am-8pm Monday-Friday and 8am-6pm Saturday & Sunday (AEST).

Secure Mail

If you’re an existing UBank customer, you can contact us by selecting Secure Mail when you are logged in to Online Banking.

Please keep in mind that, while we are able to discuss your information, we can’t action transfers or update your details via this channel.

Complaints

UBank is here to listen and get to the bottom of any issues. If we can’t resolve your complaint straight away and we need to do a bit of investigation, we’ll keep you updated with next steps and likely timing.
 

You can tell us what’s wrong by:

Calling us on 13 30 80

Emailing us at customer_resolutions@ubank.com.au

Or write to us at:

UBank
Customer Resolutions
PO Box 1466
North Sydney NSW 2059

 

Post

If you have SMSF or other documentation to post to UBank, please address it to:

UBank PO Box 1466
North Sydney NSW 2059

Registered Offices/ Service of Notices

In accordance with section 109X of the Corporations Act 2001, all statutory notices (subpoenas, writs, garnishee orders, notices to produce, etc.) served on NAB (UBank is a division of NAB) are required to be posted or hand delivered to our registered office addressed to:

The Proper Officer
National Australia Bank Ltd
Level 1, 800 Bourke St
Docklands VIC 3008

 

We don’t accept service of statutory notices via fax.