Skip to Content
13 36 77 then ask for
Speak and Listen
Internet relay
Save time with a quick search
Check out our FAQs to find answers quickly and easily.
Get started on our most common FAQ categories:
Transfer money | Manage account | Earning interest | Home loan
Get in touch
Our local advisors and specialists are always ready to help.
Online
Secure Mail
If you’re an existing UBank customer, you can contact us by selecting Secure Mail when you are logged in to Online Banking.
Please keep in mind that, while we are able to discuss your information, we can’t action transfers or update your details via this channel.
By Phone
In Australia
Our helpful team are available 8am-8pm Monday-Friday and 8am-6pm Saturday & Sunday (AEST).
Overseas
Lost or stolen cards
Call us as soon as possible on 1300 822 630 (within Australia) or +61 2 8756 0855 (from overseas) 24/7.
Bereavement & POA Support
Call us on 1300 822 651 between 9am and 5pm, Monday to Friday (AEST) or email us anytime at customer_resolutions@ubank.com.au
Skype
Skype™ our Australian-based call centre from anywhere in the world (ISP costs may apply).
Important information regarding Skype™ and your security:
- To initiate a call using the button above, Skype™ must be installed on your device. You can download Skype™ here.
- Click on the Skype™ logo above when contacting UBank via Skype™. Do not add, store or search the Skype™ directory for UBank.There is only one official UBank Skype™ account ‘ubank.com.au’.
- UBank will never contact you to request personal account information via Skype™. Do not respond or provide this information to any such requests – please contact us immediately on 13 30 80 to report it.
- If you prefer to use the 'Skype Out™' capability, you may use the UBank dedicated VoIP number +61 2 8756 0947 (Skype Out rates may apply).
- Skype is for voice calls only. Instant messaging and video calls are not available.
By Relay Service
Customers who are deaf or have a hearing or speech impairment can call through the National Relay Service.
TTY
13 36 77 then ask for
1300 822 665
Speak and Listen
Speech-to-speech relay –
1300 555 727 then ask for
1300 822 665
Internet relay
Connect to the National Relay Service relayservice.gov.au and then ask for
1300 822 665
Complaints
UBank is here to listen and get to the bottom of any issues. If we can’t resolve your complaint straight away and we need to do a bit of investigation, we’ll keep you updated with next steps and likely timing.
You can tell us what’s wrong by:
Calling us on 13 30 80
Emailing us at customer_resolutions@ubank.com.au
Or write to us at:
UBank
Customer Resolutions
PO Box 1466
North Sydney NSW 2059
For more information on our complaints process, click here.
Post
If you have SMSF or other documentation to post to UBank, please address it to:
UBank PO Box 1466
North Sydney NSW 2059
Registered Offices/ Service of Notices
In accordance with section 109X of the Corporations Act 2001, all statutory notices (subpoenas, writs, garnishee orders, notices to produce, etc.) served on NAB (UBank is a division of NAB) are required to be posted or hand delivered to our registered office addressed to:
The Proper Officer
National Australia Bank Ltd
Level 1, 800 Bourke St
Docklands VIC 3008
We don’t accept service of statutory notices via fax.
UHomeLoan info: Govt charges may apply. The comparison rate is based on a secured loan of $150,000 over the term of 25 years. WARNING: This comparison rate is true only for the examples given & may not include all fees & charges. Different terms, fees or other loan amounts might result in a different comparison rate. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan.