Stay alert to scams and fraud
Don’t click on links in unexpected messages, and if you get a suspicious call from someone claiming to be ubank, hang up and call our official phone number. Always remember, if it seems weird, it probably is.
Check out our FAQs
Get an instant answer with our FAQs
Whether you’re looking for help with current or original ubank accounts and home loans, or navigating through our app, we’ve got all the info you need in our help centre.
Contact us
Get help from our team
I’m using current ubank products
If you’re using current ubank products, there are 2 ways to contact us:
- For specific account enquiries and urgent matters, please give us a call.
- For general enquiries and information, send us a message and we will get back to you as soon as we can.
I’m using original ubank products
If you’re using original ubank products, contact us by giving us a call.
Talk to us
We’re available between 8am and 8pm Monday to Friday, and between 8am and 6pm on Saturday and Sunday (Sydney time).
If you’re in Australia, call:
If you’re overseas, call:
Find us on social media
Get in touch with us on your favourite social media.
Media enquiries
For media enquiries, please contact media@ubank.com.au.
Lost or stolen cards
Call us as soon as possible on 13 30 80 (within Australia) or +61 2 9070 0202 (from overseas) 24/7.
Power of attorney
Email us at customersupport@ubank.com.au
Deceased estate
To notify us of a passing of a loved one, you can call us on 13 30 80 between 8am and 8pm Monday to Friday, and between 8am and 6pm on Saturday and Sunday (Sydney time), and one of our team will be able to guide you through each step of the process.
Accessibility services
If you are deaf or have a hearing or speech impairment, you can call through the National Relay Service.
Teletypewriter (TTY)
Call 13 36 77 then ask for 1300 822 665
Voice Relay (previously Speak and Listen)
Call 1300 555 727 then ask for 1300 822 665
NRS Chat (previously Internet Relay)
Connect to the National Relay Service then ask for 1300 822 665
Post and registered office
Post
If you’re using original ubank products and you have a SMSF or documentation to post to ubank, please address it to:
UBank PO Box 1466
North Sydney NSW 2059
Registered office
If you’re using original ubank products, any subpoenas, writs, garnishee orders, statutory notices and other notices should be served at NAB’s registered office:
The Proper Officer
National Australia Bank Limited
Level 2
395 Bourke Street
Melbourne VIC 3000
Australia
Complaints
We’re here to listen and get to the bottom of any issues. If we can’t resolve your complaint straight away and we need to do a bit of investigation, we’ll keep you updated with next steps.
Head here to find out how you can get in touch with us.