Check out our FAQs
Get an instant answer with our FAQs
Whether you’re looking for help with current or original ubank accounts and home loans, or navigating through our app, we’ve got all the info you need in our help centre.
Contact us online
Shoot us an online message
I’m using current ubank products
If you’re using current ubank products, contact us online by sending us a message.
I’m using original ubank products
If you’re using original ubank products, contact us by heading to Secure Mail in ubank Online Banking.
Talk to us
We’re available between 8am and 8pm Monday to Friday, and between 8am and 6pm on Saturday and Sunday (Sydney time).
If you’re in Australia, call:
If you’re overseas, call:
Our lending specialists are available between 9am and 8pm Monday to Friday (Sydney time).
Call:
Find us on social media
Get in touch with us on your favourite social media.
Lost or stolen cards
Call us as soon as possible on 13 30 80 (within Australia) or +61 2 9070 0202 (from overseas) 24/7.
Power of attorney
Email us at customersupportubank@ubank.com.au
Deceased estate
To notify us of a passing of a loved one, you can call us on 13 30 80 between 8am and 8pm Monday to Friday, and between 8am and 6pm on Saturday and Sunday (Sydney time), and one of our team will be able to guide you through each step of the process.
Accessibility services
If you are deaf or having a hearing or speech impairment, you can call through the National Relay Service.
Teletypewriter (TTY)
Call 13 36 77 then ask for 1300 822 665
Voice Relay (previously Speak and Listen)
Call 1300 555 727 then ask for 1300 822 665
NRS Chat (previously Internet Relay)
Connect to the National Relay Service then ask for 1300 822 665
Post and registered office
Post
If you’re using original ubank products and you have a SMSF or documentation to post to ubank, please address it to:
UBank PO Box 1466
North Sydney NSW 2059
Registered office
If you’re using original ubank products, any subpoenas, writs, garnishee orders, statutory notices and other notices should be served at NAB’s registered office:
The Proper Officer
National Australia Bank Limited
Level 2
395 Bourke Street
Melbourne VIC 3000
Australia
Complaints
We’re here to listen and get to the bottom of any issues. If we can’t resolve your complaint straight away and we need to do a bit of investigation, we’ll keep you updated with next steps.
Head here to find out how you can get in touch with us.