Contact us

We’re here to help

Stay alert to scams and fraud

Don’t click on links in unexpected messages, and if you get a suspicious call from someone claiming to be ubank, hang up and call our official phone number. Always remember, if it seems weird, it probably is.

Check out our FAQs

Get an instant answer with our FAQs

Whether you’re looking for help with current or original ubank accounts and home loans, or navigating through our app, we’ve got all the info you need in our help centre.

Contact us

Get help from our team

  • I’m using current ubank products

    If you’re using current ubank products, there are 2 ways to contact us:

    • For specific account enquiries and urgent matters, please give us a call.
    • For general enquiries and information, send us a message and we will get back to you as soon as we can.
  • I’m using original ubank products

    If you’re using original ubank products, contact us by giving us a call.

Talk to us

We’re available between 8am and 8pm Monday to Friday, and between 8am and 6pm on Saturday and Sunday (Sydney time).

If you’re in Australia, call:

13 30 80

If you’re overseas, call:

+61 2 9070 0202

Find us on social media

Get in touch with us on your favourite social media.






Media enquiries

For media enquiries, please contact

Lost or stolen cards

Call us as soon as possible on 13 30 80 (within Australia) or +61 2 9070 0202 (from overseas) 24/7.

Power of attorney

Deceased estate

To notify us of a passing of a loved one, you can call us on 13 30 80 between 8am and 8pm Monday to Friday, and between 8am and 6pm on Saturday and Sunday (Sydney time), and one of our team will be able to guide you through each step of the process.

Accessibility services

If you are deaf or have a hearing or speech impairment, you can call through the National Relay Service.

Teletypewriter (TTY)
Call 13 36 77 then ask for 1300 822 665

Voice Relay (previously Speak and Listen)
Call 1300 555 727 then ask for 1300 822 665

NRS Chat (previously Internet Relay)
Connect to the National Relay Service then ask for 1300 822 665

Post and registered office

If you’re using original ubank products and you have a SMSF or documentation to post to ubank, please address it to:

UBank PO Box 1466
North Sydney NSW 2059

Registered office

If you’re using original ubank products, any subpoenas, writs, garnishee orders, statutory notices and other notices should be served at NAB’s registered office:

The Proper Officer
National Australia Bank Limited

Level 2
395 Bourke Street
Melbourne VIC 3000


We’re here to listen and get to the bottom of any issues. If we can’t resolve your complaint straight away and we need to do a bit of investigation, we’ll keep you updated with next steps.

Head here to find out how you can get in touch with us.