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13 36 77 then ask for
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Check out our FAQs to find answers quickly and easily.
Get started on our most common FAQ categories:
Transfer money | Manage account | Earning interest | Home loan
Get in touch
Our local advisors and specialists are always ready to help.
Online
Live chat
To start a chat simply click chat now on the bottom of this page.
Our friendly team are available 8am – 8pm Monday to Friday and 8am-6pm Saturday and Sunday (AEDT). Please note that the option to chat will only be visible if an advisor is available.
Secure Mail
If you’re an existing UBank customer, you can contact us by selecting Secure Mail when you are logged in to Online Banking.
Please keep in mind that, while we are able to discuss your information, we can’t action transfers or update your details via this channel.
By Phone
Due to the current pandemic we’re experiencing high call volumes and long wait times. We're prioritising critical enquiries as best we can, but the good news is there’s only a few reasons you should need to call and wait.
They are to:
- Update your personal details
- Unblock your Internet Banking
- Unblock your Account or Card
- For security purposes to verify your identity
- Transfer money over $100k to a linked account
- If you’re overseas and unable to transfer money for unknown reasons
- Break a term deposit
For all other enquiries the fastest way to speak to one of our team is via LiveChat. To start a chat simply click chat now on the bottom of this page.
In Australia
Our helpful team are available 8am-8pm Monday-Friday and 8am-6pm Saturday & Sunday (AEDT).
Overseas
Lost or stolen cards
Call us as soon as possible on 1300 822 630 (within Australia) or +61 2 8756 0855 (from overseas) 24/7.
Power of Attorney
Email us at customer_resolutions@uBank.com.au
Deceased Estate
To notify us of a passing of a loved one, you can:
- Call 13 30 80; or
- Email us at ubank.bereavement.support@ubank.com.au
All information relating to Deceased Estates can be found here.
Alternatively email us at ubank.bereavement.support@ubank.com.au
By Relay Service
Customers who are deaf or have a hearing or speech impairment can call through the National Relay Service.
TTY
13 36 77 then ask for
1300 822 665
Speak and Listen
Speech-to-speech relay –
1300 555 727 then ask for
1300 822 665
Internet relay
Connect to the National Relay Service relayservice.gov.au and then ask for
1300 822 665
Complaints
UBank is here to listen and get to the bottom of any issues. If we can’t resolve your complaint straight away and we need to do a bit of investigation, we’ll keep you updated with next steps and likely timing.
You can tell us what’s wrong by:
Calling us on 13 30 80
Emailing us at customer_resolutions@ubank.com.au
Or write to us at:
UBank
Customer Resolutions
PO Box 1466
North Sydney NSW 2059
Our team can respond to complaints faster over the phone or when they’re sent via email. Where possible, we recommend calling us or using the Customer Resolution Team email address to raise your complaint.
For more information on our complaints process, click here.
Post
If you have SMSF or other documentation to post to UBank, please address it to:
UBank PO Box 1466
North Sydney NSW 2059
Registered Office & Service of Notices
Any subpoenas, writs, garnishee orders, statutory notices and other notices should be served at NAB's registered office (UBank is a division of NAB).
The Proper Officer
National Australia Bank Limited
Level 1
800 Bourke Street
Docklands VIC 3008
Australia
UHomeLoan info: Credit is provided by AFSH Nominees Pty Ltd Australian Credit Licence 391192. UBank is the mortgage manager for UHomeLoan products. Govt charges may apply. The Comparison rate is based on a secured loan of $150,000 over the term of 25 years. ^WARNING: This Comparison rate applies only to the example or examples given. Different amounts and terms will result in different Comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the Comparison rate but may influence the cost of the loan.
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