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Save time with a quick search

Check out our FAQs to find answers quickly and easily.

Get started on our most common FAQ categories:

Transfer money | Manage account | Earning interest | Home loan

Get in touch

Our local advisors and specialists are always ready to help.


Live chat

To start a chat simply click chat now on the bottom of this page.

Our friendly team are available 8am – 8pm Monday to Friday and 8am-6pm Saturday and Sunday (AEDT). Please note that the option to chat will only be visible if an advisor is available.

Secure Mail

If you’re an existing UBank customer, you can contact us by selecting Secure Mail when you are logged in to Online Banking.

Please keep in mind that, while we are able to discuss your information, we can’t action transfers or update your details via this channel.

Social Media

Get in touch with us through our Facebook or Twitter pages.

Our helpful team are available 8am-8pm Monday-Friday and 8am-6pm Saturday & Sunday (AEDT).

By Phone

Due to the current pandemic we’re experiencing high call volumes and long wait times. We're prioritising critical enquiries as best we can, but the good news is there’s only a few reasons you should need to call and wait.

They are to:

  • Update your personal details
  • Unblock your Internet Banking
  • Unblock your Account or Card
  • For security purposes to verify your identity
  • Transfer money over $100k to a linked account
  • If you’re overseas and unable to transfer money for unknown reasons
  • Break a term deposit

For all other enquiries the fastest way to speak to one of our team is via LiveChat. To start a chat simply click chat now on the bottom of this page.

In Australia

13 30 80

Our helpful team are available 8am-8pm Monday-Friday and 8am-6pm Saturday & Sunday (AEDT).


Lost or stolen cards

Call us as soon as possible on 1300 822 630 (within Australia) or +61 2 8756 0855 (from overseas) 24/7.

Power of Attorney

Deceased Estate

To notify us of a passing of a loved one, you can:

All information relating to Deceased Estates can be found here.

By Relay Service

Customers who are deaf or have a hearing or speech impairment can call through the National Relay Service.


13 36 77 then ask for
1300 822 665
Speak and Listen

Speech-to-speech relay –
1300 555 727 then ask for
1300 822 665

Internet relay

Connect to the National Relay Service and then ask for
1300 822 665


UBank is here to listen and get to the bottom of any issues. If we can’t resolve your complaint straight away and we need to do a bit of investigation, we’ll keep you updated with next steps and likely timing.

You can tell us what’s wrong by:

Calling us on 13 30 80

Emailing us at

Or write to us at:

Customer Resolutions
PO Box 1466
North Sydney NSW 2059


Our team can respond to complaints faster over the phone or when they’re sent via email. Where possible, we recommend calling us or using the Customer Resolution Team email address to raise your complaint.

For more information on our complaints process, click here.


If you have SMSF or other documentation to post to UBank, please address it to:

UBank PO Box 1466
North Sydney NSW 2059

Registered Office & Service of Notices

Any subpoenas, writs, garnishee orders, statutory notices and other notices should be served at NAB's registered office (UBank is a division of NAB). 

The Proper Officer 
National Australia Bank Limited

Level 2 
395 Bourke Street 
Melbourne VIC 3000