We’re 100% committed to protecting your security and privacy online
Be on the look-out for suspicious messages.
UBank is aware of current scam phone calls targeting Australians. The caller may claim to be from an organisation that can assist you to get early access to your superannuation. The caller may ask for your personal and superannuation details.
If you ever have any concerns as to the legitimacy of a call, hang up and call the company back on a publicly listed number.
If you have received this type of call and have provided information about your superannuation, please contact your super fund immediately.
If you have provided personal or banking details, please contact UBank on 13 30 80.
If you receive a text message saying your superannuation fund is going to release your super, and you did not request this, contact your superannuation fund immediately.
You can also visit the Scamwatch website for more information about this scam.
UBank is aware of COVID-19 themed emails and text messages circulating which contain malicious software, lead to phishing sites or asking you to donate money to a bank account.
The emails and text messages may purport to be from legitimate organisations, including government agencies, and request you to click on links, open attachments or donate money to a bank account. Please see two examples below.
If you have clicked on links or attachments in a suspicious email or SMS, or sent funds based on a request received from a suspicious email please call UBank on 13 30 80.
If you receive a suspicious message, do not click on any links or attachments. Please forward it to email@example.com and then delete it.
You can also visit the Federal Government's Australian Cyber Security Centre website for more information about COVID-19 related scams.
For more information on UBank’s response to Coronavirus, visit ubank.com.au/coronavirus.
UBank is aware of mobile phone porting attempts targeting Australians.
Mobile phone porting describes when your mobile phone number is ported (transferred) to a new telecommunications provider without your permission. This may enable criminals to receive SMS authentication codes sent by your bank, in order to authorise online banking transfers without your knowledge.
How does it occur?
In some cases, all that is required to port a phone number is an account or phone number, and date of birth. These details are often included on phishing sites that appear to represent legitimate companies requesting personal and financial information. Another common way of accessing this information is by stealing mail out of letter boxes or rubbish bins.
What to look for
If your mobile phone service is suddenly disconnected, it may show ‘SOS only’ where the carrier name usually appears on the screen. This could be a warning sign that your mobile phone has been transferred to another provider without your authorisation.
If your service does not return in a short period, contact your mobile provider immediately to confirm why your mobile service is not working.
If your mobile has been transferred to another provider without your permission, please contact us on 13 30 80.
At UBank, we’re 100% committed to protecting the security and privacy of our customers online.
On Friday December 21, 2018, we made some changes to security. Customers will now receive an SMS authentication code when transferring between their own UBank accounts.
More information on these changes can be found here.
Fraudulent emails, text messages and phone calls that appear to be from UBank, NAB or other legitimate businesses may attempt to trick you into providing personal information such as your online banking password, email address or credit card details. This is known as ‘phishing’.
UBank and NAB will never contact you asking for this type of information and we will never send you a link to online banking asking you to log in.
If you’re unsure about the legitimacy of a call purporting to be from UBank, hang up, and call us back on our official phone number (listed on our website and on the back of your cards) to verify the call was legitimate.
If you have received a suspicious message that appears to come from UBank or NAB, do not click on any links or attachments. Please forward it to firstname.lastname@example.org and then delete it.
You can report suspicious SMS messages by taking a screenshot on your phone and forwarding it via email to email@example.com.
If you have received a message of this type and clicked on the links or attachments, or provided any information, please contact UBank immediately on 13 30 80.
Simple steps to protect yourself online.
Ensure you keep up-to-date with the latest security alerts and information in order to protect yourself online.
Remember: If you think your online banking information has been compromised or there has been unauthorised access to your account, please contact us on 13 30 80 immediately.
Security measures to keep your investments secure.
We’ll send you one-time passwords via SMS for transactions you make using online banking as an extra security measure.
Every transaction made through UBank is monitored for anything suspicious or unusual.
Transport Layer Security Encryption
UBank’s website uses TLS (Transport Layer Security) encryption technology to protect your information. To ensure compatibility with our site, please keep your browser up-to-date.
Banking sessions timeout
We’ll automatically log you out if you’ve been inactive for a while.
Maximum transfer limits
We limit the maximum you can transfer via online banking each business day. If you need to transfer more, call us on 13 30 80 for assistance.
After a number of failed logins, access to online banking is automatically blocked.
Working 24/7 to keep your money safe.
Should the worst occur, you’re still protected.