We’re just the bank you need.
We believe that happiness is more important than money. That satisfaction can come from less, not just more. So we’ve removed the unnecessary extras. Our aim is to be just the bank you need, plain and simple.
Since 2007, our focus has been taking care of our customers and our community with knowledgeable, honest support and convenient, easy-to-use banking products.
Honesty & Integrity
We’re completely transparent with our interest rates. We offer rewards for customer loyalty, and our local support team will treat you like a real person, not an account number.
We offer highly competitive rates with no hidden agendas, and we’ve kept fees to a minimum across all our products. We regularly review all our application processes to make sure they’re as easy and supportive as they can be.
We’ve made applying fast and easy, online or over the phone. Our team of experts is constantly innovating to improve what we offer.
As part of NAB, we can take advantage of the financial strength and global capabilities of one of Australia’s most established banks.
Our local advisors and specialists are always ready to help.
Our FAQs are another great place to find answers.
If you want to talk, we’re here.
By Relay Service
Customers who are deaf or have a hearing or speech impairment can call through the National Relay Service.
Chat with us over Skype™ or send us a secure message.
Important information regarding Skype™ and your security:
If you’re an existing UBank customer, you can contact us by selecting Secure Mail when you are logged in to Online Banking.
Please keep in mind that, while we are able to discuss your information, we can’t action transfers or update your details via this channel.
We are listening.
UBank is here to listen and get to the bottom of any issues. If we can’t resolve your complaint straight away and we need to do a bit of investigation, we’ll keep you updated with next steps and likely timing.
Or write to us at:
PO Box 1466
North Sydney NSW 2059
For more information on our complaints process, click here.
If you have SMSF or other documentation to post to UBank, please address it to:
UBank PO Box 1466
North Sydney NSW 2059
Registered Offices/ Service of Notices
In accordance with section 109X of the Corporations Act 2001, all statutory notices (subpoenas, writs, garnishee orders, notices to produce, etc.) served on NAB (UBank is a division of NAB) are required to be posted or hand delivered to our registered office addressed to:
The Proper Officer
National Australia Bank Ltd
Level 1, 800 Bourke St
Docklands VIC 3008
We don’t accept service of statutory notices via fax.