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  • About UBank - learn about what we do

    We’re an online bank, and since we have no branches, we have fewer costs than traditional banks. We pass these savings straight to you by offering great rates backed up with real, Australian based support. 

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Our beliefs

We’re just the bank you need.

We believe that happiness is more important than money. That satisfaction can come from less, not just more. So we’ve removed the unnecessary extras. Our aim is to be just the bank you need, plain and simple.

Since 2008, our focus has been taking care of our customers and our community with knowledgeable, honest support and convenient, easy-to-use banking products.

Honesty & Integrity

We’re completely transparent with our interest rates. We offer rewards for customer loyalty, and our local support team will treat you like a real person, not an account number.

 

Competitiveness

We offer highly competitive rates with no hidden agendas, and we’ve kept fees to a minimum across all our products. We regularly review all our application processes to make sure they’re as easy and supportive as they can be.

 

Innovation

We’ve made applying fast and easy online. Our team of experts is constantly innovating to improve what we offer.

 

Security

As part of NAB, we can take advantage of the financial strength and global capabilities of one of Australia’s most established banks.

 

Government Guarantee

When you bank with UBank you can be confident that your hard-earned money is safe and secure. Find out more.

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Contact us

Our local advisors and specialists are always ready to help.

Our FAQs are another great place to find answers.

Online

Live chat

To start a chat simply click chat now on the bottom of this page.

Our friendly team are available 8am – 8pm Monday to Friday and 8am-6pm Saturday and Sunday (AEDT). Please note that the option to chat will only be visible if an advisor is available.

Secure Mail

If you’re an existing UBank customer, you can contact us by selecting Secure Mail when you are logged in to Online Banking.

Please keep in mind that, while we are able to discuss your information, we can’t action transfers or update your details via this channel.

Social Media

Get in touch with us through our Facebook or Twitter pages.

Our helpful team are available 8am-8pm Monday-Friday and 8am-6pm Saturday & Sunday (AEDT).

By Phone

Due to the current pandemic we’re experiencing high call volumes and long wait times. We're prioritising critical enquiries as best we can, but the good news is there’s only a few reasons you should need to call and wait.

They are to:

  • Update your personal details
  • Unblock your Internet Banking
  • Unblock your Account or Card
  • For security purposes to verify your identity
  • Transfer money over $100K
  • If you’re overseas and unable to transfer money for unknown reasons
  • Break a term deposit

For all other enquiries the fastest way to speak to one of our team is via LiveChat. To start a chat simply click chat now on the bottom of this page.

In Australia

13 30 80

Our helpful team are available 8am-8pm Monday-Friday and 8am-6pm Saturday & Sunday (AEDT).

Overseas

Lost or stolen cards

Call us as soon as possible on 1300 822 630 (within Australia) or +61 2 8756 0855 (from overseas) 24/7.

Power of Attorney

Deceased Estate

To notify us of a passing of a loved one, you can:

All information relating to Deceased Estates can be found here.

Alternatively email us at ubank.bereavement.support@ubank.com.au

By Relay Service

Customers who are deaf or have a hearing or speech impairment can call through the National Relay Service.

TTY

13 36 77 then ask for
1300 822 665
Speak and Listen

Speech-to-speech relay –
1300 555 727 then ask for
1300 822 665

Internet relay

Connect to the National Relay Service relayservice.gov.au and then ask for
1300 822 665

Complaints

UBank is here to listen and get to the bottom of any issues. If we can’t resolve your complaint straight away and we need to do a bit of investigation, we’ll keep you updated with next steps and likely timing.
 

You can tell us what’s wrong by:

Calling us on 13 30 80

Emailing us at customer_resolutions@ubank.com.au

Or write to us at:

UBank
Customer Resolutions
PO Box 1466
North Sydney NSW 2059

 

Our team can respond to complaints faster over the phone or when they’re sent via email. Where possible, we recommend calling us or using the Customer Resolution Team email address to raise your complaint.


For more information on our complaints process, click here.

Post

If you have SMSF or other documentation to post to UBank, please address it to:

UBank PO Box 1466
North Sydney NSW 2059

Registered Office & Service of Notices

Any subpoenas, writs, garnishee orders, statutory notices and other notices should be served at NAB's registered office (UBank is a division of NAB). 


The Proper Officer 
National Australia Bank Limited

Level 1 
800 Bourke Street 
Docklands VIC 3008 
Australia

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