ubank FAQs

Info on current ubank products

How do I change the name listed on my ubank account(s)?

If you’ve changed your name and would like to update your details, please call us on 13 30 80 (or +612 9070 0202 if you’re overseas). We’re available Monday-Friday, 8am-8pm and Saturday & Sunday, 8am-6pm (Sydney time).

Note: Make sure to have supporting identification in your new name handy, as we’ll ask you to provide this to us. This can be:

  • Australian Driver’s Licence
  • Australian Passport (if expired, it can still be used as a valid form of ID for up to two years)
  • Foreign Passport
  • Proof of age card