ubank FAQs

Info on current ubank products

How do I log in to online banking?

To log into ubank online banking, head to our login page and enter your mobile number. You’ll then be asked to set up a password for online banking by either calling us or using your Visa Debit card if it’s already activated. Each time you log into a new browser, you’ll have to enter your password and a one-time passcode (OTP). Your OTP will be sent to your registered mobile number. A browser is an application for accessing websites e.g. Chrome, Safari, Edge etc. When logging in, you may choose to ‘trust’ the browser on your device or computer. If you choose to ‘trust’ the browser on your device, subsequent logins using the trusted browser will not require an OTP. Do not trust browsers on devices or computers shared with other people. If you choose not to ‘trust’ your browser or the browser data is cleared or you are browsing in a private or incognito session, the next login will require your password and an OTP.

If you are also using original ubank products, you can still see them by using your email address when logging in to online banking. Using your email address will show your original ubank products in online banking, while using your mobile number will show your current ubank products.

If you have issues logging in, give us a call on 13 30 80 (or +612 9070 0202 if you’re overseas). We’re available between 8am and 8pm Monday to Friday, and between 8am and 6pm on Saturday and Sunday (Sydney time).