How can I cancel a direct debit?

You can ask us to cancel a direct debit at any time by calling us. We’ll process your request promptly. You don’t need to contact the merchant, business or organisation first.

Before you call, have the following details ready if you can:

• your full account name
• your BSB and account number
• the merchant’s name (and their Direct Debit User ID if known)
• the lodgement reference number (if known)
• the date and amount of the last payment

You can find these details in the Ubank app or your account statement showing the direct debit.

 

Important things to know about cancelling direct debits

We may contact the merchant, business or organisation to let them know you've cancelled the direct debit arrangement.

We’ll generally be able to process your request within five business days. We’re unable to stop a direct debit payment after it has already been debited from your account.

 

Other steps you may need to take

Cancelling a direct debit does not cancel your contract, membership or service agreement with the merchant. You may still need to contact them to end your agreement or arrange another way to pay any amounts you owe.

If the direct debit is used to make repayments on your Ubank home loan, call us and we’ll help with your request. Cancelling the direct debit does not change your repayment obligations, so you’ll need to arrange another way to make any required repayments.

Learn more about the difference between a direct debit, recurring card payment and scheduled payment or how to cancel a recurring card payment or scheduled payment.