ubank FAQs

Info on current ubank products

What should I do if my Visa Debit card is lost or stolen?

If your physical Visa Debit card is lost or stolen, you can lock it in the app by tapping the card icon and toggling on “Lock card”.

In online banking, select your account, choose “Manage card” and then “Lock card”. You’ll see a message confirming that your card is instantly locked.

To report your card lost or stolen, just give us a call on 13 30 80 (or +612 9070 0202 if you’re overseas). We’re available between 8am and 8pm Monday to Friday, and between 8am and 6pm on Saturday and Sunday (Sydney time).