Your questions answered
FAQs by topic
Account details
- Where can I see the interest rate for my Save account?
- Where can I find how much interest I earned for the previous financial year?
- Where can I see my home loan interest rate?
- Why are my credits or direct debits no longer being redirected to my Ubank account?
- How can I cancel a direct debit or recurring card payment?
Cards and Digital Wallets
- How can I find out more about the new card designs?
- What should I do if my Visa Debit card is lost or stolen?
- What do I do if I forget or want to reset my Visa Debit card PIN?
- How do I change my default card for Apple Pay transactions to my Ubank card?
- How much does it cost to use Apple Pay or Google Pay?
Using my accounts
- How do I change the name used on my account(s)?
- Can I reorder or hide my accounts?
- How do I dispute a transaction on my account?
- Why can’t I see the location and merchant details on some of my transactions?
- Can I send money directly from my Save account to another bank?
- How can I open another Save account?