ubank FAQs

Info on current ubank products

Why have I received a SMS about fraud on my account?

Our fraud team may apply a hold to a high risk NPP payment for up to 24 hours, to confirm if the payment is genuine or fraudulent. As a customer you will receive an SMS from the following numbers (this is our fraud team contacting you).

+61 489 954 380
+61 437 126 492

These SMSes will only ask for Yes, No or Cancel response, or it may instruct you to call our fraud team directly on 1300 705 750.

We will never ask for sensitive information like an online banking or app passwords or passcodes.