General Ubank FAQs - Support

Everyday money

Get a better daily view with our spending, bills and savings accounts

Explore Ubank everyday

Spend with confidence
Our Spend account give you more visibility so you can feel good about how you spend
A separate place for bills
Our Bills account gives you a separate place to set aside money to cover your bills
Become a successful saver
Our Save account comes with great rates and savings tools to help you get ahead
Share your finances
Open a shared account in just a few seconds to Spend or Save with your partner-in-finance

Our home loans

A perfect mix of home loan options with a simple online application

Explore home loans

I’m buying
Find info and a mix of loan options to buy your first or next home
I’m refinancing
Switch to Ubank and get the benefits of an award-winning home loan
I’m investing
Get on the ladder, rentvest, or grow your investment property portfolio

10% deposit home loans
Rates & fees
Home loan calculators
Learn
Get pre-approval
Start my application
Continue my application
Track my application status
Manage my loan
Win your home loan repayments up to $100k

Our banking app

Why us

We're here to help you get ahead with your money

Tips and guides
Get expert insights on property buying, investing, and building financial wellbeing
Newsroom
Explore our latest news & stories

About us
Meet the team
Careers

Get help

We're here to support and help you feel good about your finances

Help centre
Explore the answers to our most frequently asked questions
Contact us
Need help or have an inquiry? Get in touch with us today

Original Ubank products
Forms for original Ubank products
System status
Staying safe online
Domestic violence support
Financial hardship

General

Support

Negative Balance & Pension
Deceased Estates
Branch Locations
Closed Account Interest Records
Ubank Terms and Conditions
Unique Mobile Number Requirement
SMS About Fraud

Follow us

Our Products

Spend
Bills
Save
Shared
Our banking app
Our home loans

Why us

About us
Tips and guides
Newsroom
Careers

Get help

Help centre
Contact us
Original Ubank products
System status
Security
Domestic violence support
Financial hardship
Broker Portal
Interpreter services

Legal stuff

Privacy
Consumer Data Right
General terms
Fees and Limits
Connected Accounts terms
Home loan terms
Neat and Flex Credit Guide
UHomeLoan Credit Guide
Complaints policy
Target market determinations
Banking code of practice

Products issued by Ubank, part of National Australia Bank Limited ABN 12 004 044 937 AFSL and Australian Credit Licence 230686 (unless otherwise stated). This information is general and doesn't take your personal situation into account. Please take the time to make sure it's right for you.