Applying for a home loan just got a whole lot simpler. Meet Mia. The world’s first “digital human” home loan application assistant, and an exciting new member of our team.

Who’s Mia?

Mia is our latest tech innovation, designed to answer any burning questions you have about your home loan application. Short for ‘My Interactive Agent’, Mia helps simplify your experience by giving on-the-spot answers to a huge range of the most commonly asked questions during the home loan application, such as “what’s your current variable rate?” and “what’s classified as an expense?”.

Designed to help streamline your experience in the home loan space, Mia brings new life to the word ‘chatbot’. She’s smart, approachable and a little bit cheeky, not to mention she’s a fan of gifs (aren’t we all) and even has a few jokes up her sleeve – all you have to do is ask.

“By bringing Mia to life, we’re giving customers a whole new way to interact with their online home loan application and completely challenging the perception of a digital bank.”

Lee Hatton, UBank CEO

How did Mia come to life?                              

We partnered with leading AI software developers, FaceMe, to create Mia.

“She [Mia] offers an emotionally connected experience for customers making an exciting and important life decision.”

Danny Tomsett, FaceMe CEO.

How does she work?

We know life gets busy and finding time to send an email or make a phone call, just to ask one simple question, can be tough. This is where Mia comes in.

Powered by artificial intelligence (AI), Mia can answer your home loan questions ‘face-to-face’. You’ll be able to speak to her on your laptop or, if you’re on-the-go, you can use your mobile.

Our digital space

We’re Australia’s leading digital bank, so working within a digital space is what we do best. In fact, Mia is the third AI project in our fintech ecosystem. We’ve also developed RoboChat, Australia’s first chatbot to help customers with their home loan applications, and RoboBrain, a one-stop portal of information for our team, both of which helped to pave the way for Mia.

With her innovative design, knowledge, and her fun personality, Mia can help simplify the home loan experience by connecting with our customers and providing easy, on-the-spot answers to your home loan questions. Who knew talking to a ‘robot’ could be so, well, human?


To see how Mia will work*, head to www.ubank.com.au/home-loans#mia


*Now available on chrome desktop, iOS, safari desktop and Andriod

The information contained in this article is of a general nature only. It doesn’t take account of any person’s objectives, financial situation or needs. Before acting on this information, you should consider whether it is appropriate for your circumstances and seek independent legal, financial, and taxation advice.