Question 1

What kind of device do I need to be able to use the app?

Accepted Answer

You'll need a device capable of supporting iOS 16.4 or later, or AndroidTM 11 or later.

Question 2

Which digital wallets can I use?

Accepted Answer

If you want to pay with your mobile or smartwatch, you can add your Visa Debit card to Apple pay, Google PayTM, Samsung Pay and Garmin Pay. Compatible devices only.

There's no need to wait for your card to arrive if you're using an iPhone or Android device. You can set up Apple Pay or Google PayTM instantly from the ‘Cards' screen in your app.

Question 3

How can I take money out?

Accepted Answer

With your Spend and Bills accounts, you can:

pay someone using a BSB and account number or PayID. If their bank supports Osko payments, the money should arrive in their account in under a minute

pay a bill with BPAY

payments via a Direct Debit or a PayTo Agreement

Pay with your Visa Debit card or digital wallet &ndash; Apple Pay, Google Pay and Samsung Pay, as well as Fitbit Pay and Garmin Pay.

Question 4

Can I create a PayID for my Ubank accounts?

Accepted Answer

You sure can! Head to your profile in the Ubank app, then tap on Payment settings> Manage PayIDs to create your PayID by linking your registered mobile number or email address to any of your Spend, Bills or Save accounts.

Once you've set up your PayID, instead of sharing your BSB and account number with your friends, simply let them know your PayID and you'll receive the money almost instantly into your chosen account.

Question 5

Which financial institutions can I connect to using Connected Accounts?

Accepted Answer

At the moment you can connect accounts from over 100 banks and financial institutions in Australia. You can easily search for your institution's name when you select “Connect account” in the app.

Not all accounts or financial insitutions may be available on Connected Accounts

Question 6

How do I connect an account via Connected Accounts?

Accepted Answer

You can connect your other transaction and savings accounts, credit cards, home loans and personal loans from the Australian financial institutions available in our app.

Not all accounts or financial insitutions may be available on Connected Accounts

At the moment, you can only connect an account through our app. Simply tap “Accounts” in the app, then “Connect account”. Once set up, you'll be able to see your transaction history and account within both our app and online banking.

Your Daily Banking In Your Pocket

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Spending Insights

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Pay Cycle

Budgets

Connected Accounts

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