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Online identity check 101

What can you get done in 4 minutes? You might have barely made a dent in your morning coffee, but that could be all the time you need to complete an online account application with us.

At UBank, we make it easy for people to apply for a savings or transaction account, because it’s all done online. There’s no sitting on hold on the phone, or visiting a branch for a face-to-face session.

This means you could be cooking dinner, feeding the cat or even taking five during your lunch break to do your online application on your mobile, tablet, or laptop. It’s all about making it convenient and simple for you.

What do you need to do to successfully complete your ID check?

When you apply for a UBank account, we’ll need to verify your identity before you’ll be able to use your account for transactions and withdrawals. This process can be done electronically, through e-Know Your Customer.

You’ll want to make sure your digital information is consistent across all bits of ID before submitting your application. You only get one shot at the online ID verification process, so you’ll want to take the time to get it right (otherwise, you’ll need to submit further documentation in person at your nearest Australia Post).

Here are a few tips to help ensure your ID is verified without fuss, so you can take the express lane to completing your account application.

Get your documents together

Have your details in front of you (such as your driver’s licence and passport*) before you begin the account application process. That way, you’re not scrambling halfway through to dig out paperwork from a messy desk drawer.

* Unfortunately, if you don’t have a driver’s licence or passport, we’re unable to verify your identity online and you’ll need to go to an Australia Post branch.

What’s your address?

Yep, you know where you live. But is your most recent address listed across all your identification? For example, people often forget about the details from three houses ago hiding on the electoral roll. Not sure? You can check your electoral enrolment here.

Your name

Sounds simple, but it’s really easy to trip up here. Have you listed your middle name in some places, and not others? Is there a rogue hyphen, maiden name, or preferred name listed somewhere? Look at all your documents to ensure it’s consistent throughout (including on the account application itself).

Having your account application held up because of a couple of tiny discrepancies can be really frustrating, so taking a little extra time upfront to cross-check your details will help you get it right first go. And if you have any issues verifying your ID, our team of helpful Advisors are only an email, chat or phone call away!