MSA National's DigiDocs Service

Legally, some states still require some loan documents to be signed in pen. If applicable, the first applicant will receive these documents in a separate email. These must be printed, signed and the originals sent back to MSA National. Settlement cannot be arranged until they’re received.

DigiDocs meets the industry’s rigorous security certification standards and operations including individual SMS authentication. You can read more about their security here.

All UHomeLoan customers are opted into the electronic signing process automatically when they accept our Electronic Communications Consent policy as part of the application process.

All customers will be opted into the electronic signing process automatically when they accept our Electronic Communications Consent policy as part of the application process. If you’d rather receive a paper copy to sign, there are a number of ways you can opt out:

• Before your application is sent for assessment
  • Let your dedicated Home Loan Specialist know

• After your application has been approved
  • Once you receive the SMS and email from MSA National, log into the DocuSign platform, accept the DigiDocs consent box, go to the ‘Other Actions’ button and select ‘Decline to Sign’ from the drop down. MSA National will then send out a Contract Pack to you in the post.
  • If you aren’t able to log into DocuSign for any reason, just call MSA National on the number in the email and request a paper copy.

Both applicants will be required to sign their documents in the same way i.e. both will be required to sign electronically or both will be required to sign paper copies.

Not to worry. Your session stays active for 2 hours. After that, find the initial email from MSA National and click on the link as you did before.

Once the ‘Finish’ button has been clicked, you won’t be able to make any amendments to the details in the documents. If you realise you’ve made a mistake e.g. a typo on the Direct Debit Form, or you change your mind about which account surplus loan funds are to be deposited into, please contact your MSA National representative.

Yes. An electronic signature is legally binding. You do have the option to draw a signature on screen if you prefer.

Statutory Declarations can’t be signed electronically. If you’ve signed all your documents online and found that a Statutory Declaration is needed before settlement, MSA National will email the document to you to print, sign and return by post.

Yes. Simply sign in, download the documents and send them to your solicitor or conveyancer.

You don’t have to upload these documents at the same time you sign the contract documents, however, settlement can’t be arranged until MSA National have received these. As soon as you have them ready, email them to your MSA National representative on the details provided in their email.

Yes. We’ll receive a read-only copy of the documents when they’re sent to you. We’ll also receive a copy of the signed documents.

Once all applicants have signed, you’ll receive an email with a link to download the documents. This link is valid for 30 days. After 30 days, contact us to get a copy.

Once all the required documents have been received by MSA National and depending on the loan type, settlement can take between 7 – 21 working days. If you require urgent settlement, please contact your MSA National representative.

The Application number is what we use to track your home loan application, so quote this number if you call us for assistance. If you need to call MSA National, quote the MSA reference number as this is how they track your application.