Original ubank FAQs

Info on original ubank products

This FAQ is related to an original ubank product that new customers can no longer access. Head to our help centre if you want info about our current ubank products.

Can I put a temporary block on my Card if I think I have misplaced it?

Yes. You can put a temporary block your ubank Visa Debit Card from your Online Banking or your ubank mobile app.

Mobile app:

  • Log in
  • In the Tab Bar navigate to More
  • Select My Cards. Note: If there is more than one card for the Account Holder, tap the card to select it.
  • Select “Temporarily block my card”

 

Online Banking:

  • Log in
  • Navigate to the heading that says Managing
  • Select Accounts from the drop down menu
  • Select your USpend
  • Select Block Card

 

You will need to get back to us within 5 weeks to let us know whether you’ve found your card or not. If not we’ll assume it is permanently lost and fully cancel it.

If you’ve permanently lost your card please refer to What should I do if my card is lost or stolen?