ubank FAQs

Info on current ubank products

This FAQ is related to a current ubank product. Head to our help centre if you want info about original ubank products that new customers can no longer access.

What should I do if I have mistakenly made a payment to someone?

We can try to retrieve the money for you so please give us a call on 13 30 80, or +61 2 9070 0202 if you’re overseas as soon as possible. We’re available Monday to Friday between 8am and 8pm (Sydney time), and between 8am and 6pm on weekends.

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If our FAQs don’t have the answers you need, you can reach out to our support team.