A list of our recommended browsers can be found below.
We're 100% committed to protecting your security and privacy online
Important: If you think your online banking information has been compromised, you've received a scam email, or there's been unauthorised access to your account, please contact us immediately on 13 30 80.
We will notify you of any scams targeting customers with details on how to keep yourself safe
Fraudulent emails and telephone calls that appear to be from UBank or other legitimate businesses may attempt to trick you into providing personal information such as Internet or Telephone Banking password etc.
Latest security alert - April 2014: 'Heartbleed Bug'
UBank is aware of the recently discovered ‘Heartbleed Bug’; a vulnerability affecting the Open Secure Socket Layer (OpenSSL) software which helps to protect websites and online services.
UBank uses SSL to protect its transactional data and customer information; however this particular exposure does not impact UBank or its customers. UBank has multiple layers of technology and protection and we never allow a single layer of vulnerability to expose our services and customers.
UBank customers do not need to change their Internet Banking passwords as a result of the Heartbleed vulnerability.
Security measures to keep your investments as secure as possible
We send you a unique password via SMS to make it twice as hard for scammers to compromise your security.
Every transaction made through UBank is monitored for anything suspicious or unusual.
Prevent potentially dangerous material entering UBank's systems.
Keep scammers out so your banking session is never compromised.
128-bit Secure Sockets Layer Encryption
The strongest commercially available form of encoding information. Even if your data is intercepted, it can't be read.
Verify the identity and authenticity of our websites.
Website security scans
Check for vulnerabilities.
Banking sessions timeout facility
We'll automatically log you out if you've been inactive for a while.
Maximum transfer limits
As an additional precaution, we limit the maximum you can transfer via online banking each business day. If you need to transfer more, call us on 13 30 80 to arrange for this to be paid into one of your linked accounts.
After a number of failed logins, access to online banking is automatically blocked.
VeriSign digital certificates
Verify that you're connected to the real UBank.
Industry Working Groups
We work with government and industry bodies to ensure the very best eCommerce security.
Simple steps to protect yourself from unwanted scammers
When you’ve finished an online banking session, make sure you log off.
Avoid using computers in public places such as internet cafes, hotels and airport lounges to conduct online banking when possible.
It's really important to have an up-to-date anti-virus program to detect and prevent online attacks and keep scammers away from your money.
Treat any unsolicited email with suspicion as UBank will never send you an email with a link to online banking.
Ensure automatic updates are switched on and installed when available.
If you discover a transaction you don't remember making, or do not recognise, please let us know on 13 30 80.
Remember: If you think your online banking information has been compromised, you've received a scam email, or there has been unauthorised access to your account, please contact us immediately on 13 30 80.
Hints and tips to ensure your money stays where it belongs
Mobile phone porting
If your online banking credentials have been compromised, scammers may transfer your phone number to another provider so they can receive any security codes sent by UBank.
Warning sign: Your mobile phone service has been disconnected suddenly.
What you should do: Immediately call your mobile provider to find the reason why your mobile service is no longer working.
If your mobile has been transferred to another provider without your permission, please contact us on 13 30 80.
Helping out a 'friend'
What you should do: Contact UBank to report it.
Phishing is when scammers try to trick you into providing your personal information – such as passwords or bank account details.
What you should do: If you suspect an email isn't genuine, do not click on any links. Report it to UBank by email firstname.lastname@example.org
What you should do: If you have any concerns on the legitimacy of a call, don't answer any questions. Call UBank directly on 13 30 80.
Warning sign: You are sent an SMS from UBank asking you to provide account details. UBank will never send you an SMS requesting account information.
What you should do: If you receive an SMS message you haven't requested or you're suspicious of, please contact us on 13 30 80.
This type of fraud involves using someone else's identity and personal information to steal money, open bank accounts, conduct illegal business or gain other financial benefits.
Warning signs: You receive a call, SMS or email completely out of the blue requesting personal details.
Money goes missing from your bank account without any explanation.
You are unable to obtain credit or a loan because of an explicably bad credit rating.
What you should do: Never give out personal information to people you don't know or trust. You should ensure any request for your details is verified as genuine before you answer any questions.
Malicious software (Malware) and Spyware
What you should do: Ensure you have security software installed that detects and removes spyware.
Viruses and Trojans
These are harmful programs loaded to your computer to obtain information without your knowledge.
Viruses spread by infecting computers and then replicating.
Trojans look like genuine applications but embed themselves in your computer and monitor activity.
Warning signs: Unusual messages display on your screen, poor system performance, missing data and problems accessing your hard drive.
What you should do: Run your anti-virus software immediately.
Fake job advertisments
Warning signs: Advertisements promise a big income for little and target people looking for a new job.
What you should do: As the old saying goes, "If it's too good to be true, it probably is." Report the email as spam.
To report a scam or suspicious advertisement, or find out more, go to SCAMwatch.
Protect your computer from viruses, worms and Trojans with up-to-date firewalls and anti-virus, anti-spam and anti-spyware software.
A SPAM filtering product is important to block fake or virus-related emails.
Your money is always safe at UBank. Should the worst ever occur, you're still protected.
The 'UBank Defence' is our promise to you that we'll reimburse 100% of your money should it be fraudulently taken from your account provided;
If you have any questions, or would like to know more about our security, please call us on 13 30 80.
Important Offer information: Info as at 17 April 2014. Offer ends 30 May 2014. New applications only. Supporting documents must be provided within 5 days of application. Refinance loans must be via FASTRefi & settle within 6 weeks of application. New purchase loans must settle within period stated in Loan Offer. Lending criteria, fees & charges apply. Offer T&Cs. Product T&Cs available at ubank.com.au.
Comparison rate information: The comparison rate is based on a secured loan of $150,000 over the term of 25 years. WARNING: This comparison rate only applies to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers are not included in the comparison rate, but may influence the cost of the loan.