For us, that meant coming up with an online tool to help streamline and take the pain out of the home loan application process for our customers. Tracker lets you manage the whole journey online, so you always know where you’re at when it comes to securing your loan.
First things first:
When you’re up to speed with our UHomeLoan perks, like no ongoing fees and a competitive rate, the next step is to apply online, which can take as little as four minutes if you’re prepared.
Then you’ll receive two calls from us.
The first is a pre-suitability call. During this chat, we can get to know each other better, you can go through that list of questions you’re eager to ask and together, we can determine if we’re the right fit for each other. If all goes well, during the second call, which is your full suitability call, we can delve deeper into your home loan goals, expenses and of course your exciting future home.
If you receive the tick of approval to proceed, it’s time for Tracker to step in. It works to seamlessly manage your application online, from uploading documents right through to settlement.
We’ve designed Tracker to work in real-time.
Which means there’s no need to make phone calls on your lunch break or continuously refresh emails for an update. Instead, you can check-in when it suits you for instant updates. It couldn’t be easier.
Also, no need to scan in wonky images of your I.D. Smartphone pics of your passport or licence can easily be dragged and dropped into Tracker, alongside proof of your regular income. If we need any further info or if you’ve forgotten something, we’ll notify you right there in Tracker.
Once you’ve submitted your documents, and any other information required, it’s time to put your feet up and start thinking colour palettes and new furniture, while we take care of the valuation and formal approval.
If you’re successful (woo!)
You’ll receive a formal approval letter in Tracker (which you can download) along with a hard copy of your home loan contract pack sent out to you in the mail. Once you’ve signed the hard copy and sent it back to us, we can get to work on preparing for settlement and getting your home loan finalised. Tracker will keep you updated every step of the way.
From the comfort of your desktop, laptop or mobile phone, you’ve applied, been approved and seen your home loan finalised, all within Tracker. All that’s left to do is pick up the keys, bust out the bubbles and celebrate your new home. Who knew the home loan application process could be so pain free?