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  • How to apply

    Here’s all you need to know from the initial online application through to settlement.


The application process

Searching for your dream home or to refinance, looking for approval in principle or ready to seal the deal, we’re here to help.

01 Apply

Apply securely online with our easy step-by-step home loan application from your computer, mobile or tablet. To prepare and make the process as quick and straightforward as possible, here’s a list of the details you’ll be asked and the documents you’ll need to provide.

02 Approval in principle

Once we’ve reviewed your information, a dedicated home loan specialist will be in touch to further discuss your application, including your needs, objectives and financial position. It’s a good idea to have information about your monthly living expenses and employment details from the last two years on hand.

The call shouldn’t take more than 30 minutes and we’ll confirm whether you are eligible to proceed to the next stage of the process (assuming your credit check comes back OK).

03 Verification

This is where we ask you to send us some documents so we can check the details you provided on the application form. Don’t worry, it’s quick and easy – we’ve developed a tool that lets you upload your documents securely online.

04 Valuation and assessment

Once we have everything we need from you, it’s time for our lending experts to have one final look at your loan application to make sure it all stacks up.

We may also organise an independent valuation of the property you’re using as security for your loan.

05 Approval

It’s official! If everything is OK from our end, we’ll confirm your loan is approved and send you the Contract Pack to read and sign, and post back to us within 21 days.

06 Settlement

The big milestone – congratulations! Your new UHomeLoan is now up and running, and it’s time to enjoy all the benefits (and savings) of having a home loan from UBank.


Who can apply for a UBank home loan?

Whether you’re still searching for your dream home, looking for approval in principle, ready to seal the deal on a new property or cut ties with your current lender and refinance, we’re here to help.

Eligibility criteria

The UHomeLoan has some standard lending guidelines that you can run yourself through right now.

You must:

  • be an Australian citizen or Australian Permanent Resident or New Zealand citizen
  • be at least 18 years old
  • currently live in Australia
  • have an Australian mobile number
  • have an email address (for joint applications, both applicants must have a different email address)
  • have a regular PAYG income (this doesn’t include unemployment benefits)
  • be buying a house or unit that's at least 50sqm
  • be borrowing no more than 80% of the property’s value. Calculate your borrowing power
  • be buying a property that will be personally owned – not in a company or trust

Joint applications

Please submit a joint application if the property is to be co-owned by you and another applicant.

If you wish to apply for a joint loan and the property is to be in your, or the co-applicant’s, name only, your ability to qualify depends on your relationship with the co-applicant. Please call us on 13 30 80 to chat about this further.

Of course, there’s a bit more to it

There are few other things we have to check over before we can give your loan the final thumbs up.

Final approval depends on how much you wish to borrow and your ability to meet repayments – your finances (income and expenses) and liabilities. A few other bits and bobs come into play, such as a successful property valuation.

But if you’ve met all the standard requirements above, you’re off to a very good start.

Need more information? See our FAQs on home loan eligibility.


Your information

To make the application process as quick and straightforward as possible, below is everything you can expect to provide when you apply.

Personal details

  • Relationship status and number of dependants
  • Driver’s licence or passport number[01]
  • Email address
  • Basic personal details

If you’re an existing UBank customer, you will be prompted to enter your login details. Your basic personal details will prepopulate as you proceed through the form. It would be a good idea to check that all information in your Account under My Details is correct before you apply.

[01] If you’re completing the home loan application from a mobile/tablet device, you won’t need to provide these details online but we’ll ask for them down the track.


Current employment and employment history for the past 2 years.


  • Income
  • Assets
  • Liabilities such as existing loans, credit cards and rental commitments
  • Everyday living arrangement and expenses

Property information


  • Property address and estimated value
  • Existing home loan details including loan provider, current balance, minimum loan repayment and when the loan commenced
  • Whether you’re borrowing additional funds and purpose of use

New purchase

  • Property address and purchase price
  • If you’re undecided on a property, you’ll be asked to provide the suburb and postcode of the area you intend to purchase real estate in
  • Where funds to complete the purchase will come from

This initial stage of the application process should take less than 30 minutes. You’ll receive an instant response with estimated repayments based on your requested loan.

Once you submit the form, one of our dedicated home loan specialists will contact you to discuss your application and let you know if you’re approved to proceed to the next stage.

Approval in principle to settlement

When we’re assessing your application, we’ll ask you (both applicants if it’s a joint application) to supply us with a few documents to verify the information you provided in your application. You’ll upload these documents quickly and easily online via our Application tracker.

The documentation you will need to provide differs depending on whether you’re refinancing, borrowing for a new purchase or investing in property.

In general, you will need:

  • Proof of salary (pay slips) and other income (e.g. Government payments, rental income)
  • Home loan statements (if you’re refinancing)
  • Statements for any other home loans that you aren’t refinancing to verify limit, loan redraw, balance and interest rate
  • A copy of your council rates notice
  • A copy of your driver’s licence or passport

Follow the steps in our UHomeLoan document checklist that helps to make this stage of the process as simple and quick as possible.

After credit approval, you’ll receive a Contract Pack. We need you to review and sign the Contract Pack documents, and post it back to us within 21 days.

Need more information?

Or ready to apply?