Original ubank FAQs

Info on original ubank products

This FAQ is related to an original ubank product that new customers can no longer access. Head to our help centre if you want info about our current ubank products.

How do I de-activate my device?

To de-activate your phone or other device in the ubank app (iOS and Android):

  • Navigate to More and Security Settings
  • Tap on Manage devices
  • Select Deregister on the relevant device and follow the prompts