Original ubank FAQs

Info on original ubank products

This FAQ is related to an original ubank product that new customers can no longer access. Head to our help centre if you want info about our current ubank products.

What do I do if I forget my USpend Visa Debit card PIN?

In the ubank banking app on Android and iOS:

  1. Go to ‘More’ menu and select ‘My Cards’ option
  2. Choose the card for which you want to set a PIN
  3. The select ‘Set card PIN’ from the list of options
  4. Follow the instructions and you’ll be able to set up a new PIN

You can also request a new PIN directly from your ubank Online banking. Simply log in and go to My Money > Managing > Account > Select your USpend > New PIN.

You’ll receive a new PIN via post within a few days.

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