Original ubank FAQs

Info on original ubank products

This FAQ is related to an original ubank product that new customers can no longer access. Head to our help centre if you want info about our current ubank products.

Can I make transfers to and from my ubank account when I’m overseas?

Yes. If you can receive security codes via SMS or push notifications on your registered mobile while you’re away, you can transfer money using the ubank app on your mobile or Online banking on a computer/laptop.

To get security codes while overseas, make sure you do the following steps before travelling:

  • Download the ubank app (iOS or Android)
  • Register your mobile device
  • Enable push notifications so you can receive security codes without the need for roaming.

To register and enable push notifications in the app:

  • In the Tab bar, navigate to More
  • Select Push Notifications and then Setup Push Notifications
  • Register your device by entering the device name (if you haven’t already)
  • Tap on Send SMS security code
  • Answer your security question
  • In the Tab bar navigate to More, tap Push Notifications and make sure the toggle is selected green.

If you can’t receive security codes while away, you’ll only be able to make transfers up to $5,000 per business day to your linked account (which has been verified for 10 days).

Can't find what you're looking for?

If our FAQs don’t have the answers you need, you can reach out to our support team.