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How we’re supporting you during Coronavirus

How’s UBank responding?

As always, our first priority is helping our customers while ensuring our team is safe. We’re closely monitoring the situation and taking advice from the World Health Organisation and government and health authorities.

How can I contact UBank?

We’ve implemented plans to ensure there’s minimal disruption for our customers, but it means there’s currently an extended wait time to speak to our team over the phone.

We're prioritising critical enquiries as best we can. However, we ask if your enquiry is not urgent please check out our other channels as a first point of support:

  1. Download the UBank App from your App store
  2. LiveChat via our website

We thank you for your patience during this time.

  

Experiencing financial difficulties?

If you think you might be unable to make your Home Loan repayments please contact our Advantedge Customer Support Team on 1300 155 426, to discuss your situation.

Need more info about coronavirus?

You can visit the Australian government COVID-19 website for the latest, or check out the World Health Organisation for updates.

Is UBank financially stable in the current climate?

As part of the National Australia Bank Group (NAB), we have the strength of one of the world’s largest financial institutions behind us. You can be confident in the strength and safety of UBank.

Is my money safe?

The Australian Government guarantees deposits up to $250,000 per person per Authorised Deposit-taking Institution (ADI) including UBank. This means that your deposit up to $250,000 with a financial institution is guaranteed by the government to be paid back to you in case that financial institution fails.

Deposit accounts held by a customer with an ADI are added together for the purposes of the Australian Government guarantee. This includes accounts held directly with NAB (as UBank is a division of National Australia Bank Limited).

e.g. If you have both NAB and UBank deposit accounts, the Australian Government guarantee applies to the combined value of these accounts.

Suspicious COVID-19 Emails/Text Messages

UBank is aware of COVID-19 themed emails and text messages circulating which contain malicious software, or lead to phishing sites.

The emails and text messages may purport to be from legitimate organisations, and request you to click on links or open attachments. Please see one example below.

If you have clicked on links or attachments in a suspicious email or SMS, please call UBank on 13 30 80.

If you receive a suspicious message, do not click on any links or attachments. Please forward it to phish@ubank.com.au and then delete it.

COVID-19 phishing messaging