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Prefer to get in touch by email?

You can ask us a question online and we'll get back to you with an answer.

Just so you know, we can only answer a general question via email. If you're a customer
and have an account specific question you'll need to log in and send us a Secure Mail.

Feedback? Good or bad. Send us your feedback and we'll make sure it gets to the right person.

Keep in touch

Every now and then, we might get in touch to say hello and let you know about (and help develop) products and services from UBank. Tell us your name and email address if you would like us to keep in touch:

Twitter

Have a question? Need help? Follow us on Twitter to talk directly to our team and receive the latest news and information.

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Facebook

Like our UBank Facebook page to keep up to date with the latest news, provide feedback, and talk to our team directly!

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YouTube

UBank posts video content on Youtube that we think you will find interesting, as well as our famous MoneyBox Videos

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Pinterest

Keen to see more of what UBank is about? Visit us on Pinterest to see inside our Headquarters and what we're up to.

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Call us on 13 30 80

If you're overseas call us on +61 2 8756 0855.

Users who are deaf, or have a hearing or speech impairment can call through the National Relay Service:
TTY users phone 13 36 77 then ask for 1300 822 665.

Speak and Listen (speech-to-speech relay) users phone 1300 555 727 then ask for 1300 822 665.

Internet relay users connect to the National Relay Service www.relayservice.com.au and then ask for 1300 822 665.

VoIP (Voice over Internet Protocol)
If you're using a VoIP service you may incur greater costs when calling a '13' number, so we've added a special number for you when using VoIP. Call us on +61 2 8756 0947 or 02 8756 0947.

What you can do if you have a complaint

Mail

Write to us at the following address:

UBank PO Box 1466
North Sydney NSW 2059

Skype

You can 'Skype™ Us' from anywhere in the world for free (excluding ISP costs). UBank is the first Australian Bank to enable Skype™ calls directly into our 24x7 Australian-based Direct Banking Centre.

  • Always use the 'Skype™ Us' link on the UBank website when contacting UBank via Skype™, do not add, store or search the Skype™ directory for UBank
  • There is only one official UBank Skype™ account “ubank.com.au”
  • UBank will never contact you to request personal account information via Skype™. Do not respond or provide this information to any such requests and report these via email to hello@ubank.com.au
  • If you would prefer to use the 'Skype Out™' capability, you may use the UBank dedicated VoIP number
    +61 2 8756 0947
  • Skype is available for voice calls only. Instant messaging and video calls are not available
Legal notices

In accordance with section 109X of the Corporations Act 2001, all statutory notices (subpoenas, writs, garnishee orders, notices to produce, etc.)
served on NAB (UBank is a division of NAB) are required to be posted or hand delivered to our registered office addressed to:

The Proper Officer
National Australia Bank Ltd
Level 4 (UB4440)
800 Bourke St
Docklands VIC 3008

We don't accept service of statutory Notices via fax.

      © UBank is a division of National Australia Bank Limited. ABN 12 004 044 937 AFSL and Australian Credit Licence 230686